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WARRANTY AND GUARANTEE
The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.
After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.
WARRANTY COVERAGE
WARRANTY COVERAGE |
||||
Accessories |
Parts Name |
Warranty Period |
Example Problems |
Notes |
Electric Parts |
Motor |
1 Year |
1.Internal gear break. 2.Bearing broken. 3.The wheel hub shell cracking. 4.Coil burned. 5.Magnets off. 6.clamping stagnation or have serious noise, not the normal operation |
The following conditions are not covered by the warranty: 1. Water damage of the battery, motor, and controller. 2. Man-made damage, self-modification, collision damage of spare parts, etc. 3. Tire puncture by sharp objects. 4. Test and dispose of the vehicle for sale. 5. Products or accessories that are beyond the three-pack period. 6. The user is damaged due to improper use, repair and maintenance according to the instructions of the end. 7. Poor and damaged due to natural disasters, man-made disasters, irresistible forces or chemical attack. 8. For accessories that do not need to be returned, proof materials such as videos or pictures cannot be provided. 10. Damage caused by modification or addition or subtraction of other accessories. 11. It is a vulnerable or consumable item in normal use (accessory coating, inner tube, thread tube, order piece, sprocket, chain, pedal). It is not covered by human injury, damage, normal wear and tear.
|
Controller |
1 Year |
1.Short circuit or open circuit. 2.Overusing. 3.Coaster related protection function failure. |
||
Battery |
1 Year |
Not working |
||
Charger |
1 Year |
Not be charged |
||
Switch |
1 Year |
Not working |
||
Display |
1 Year |
Not working, no display |
||
Front Light |
1 Year |
Not working |
||
Basic Parts |
Frame |
1 Year |
Rust, damage |
|
Suspension Fork |
6 Months |
Not working |
||
Folding Stem |
6 Months |
Not working |
||
Suspension Fork Handel Bar |
6 Months |
1. Natural sealing off. 2. Fracture key parts crack. 3.Fork fracture. |
||
Throttle |
6 Months |
Not working |
||
Axle |
6 Months |
Bend, break |
||
Pedal |
6 Months |
Not working |
||
Free Wheel |
6 Months |
Not working |
||
Gearbox |
6 Months |
Not working |
||
Rear Derailleur |
6 Months |
Not working |
||
Brake |
6 Months |
Not working |
||
Front and Middle Axle |
6 Months |
Quality problems |
||
Kick Stand |
3 Months |
Broken |
||
Tire |
3 Months |
Natural break |
||
Power Brake Lever |
3 Months |
Not working |
||
Crank |
3 Months |
Not working |
||
Fender |
3 Months |
Not working |
Due to different batches at the time of shipment or improvements to parts, there will be changes without notice. The company guarantees that the quality of the changed parts will not be reduced. Only the same grade or higher grade accessories will be selected. The difference of accessories will not be the reason for quality return, please know it.
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Before you leave...
Get the lowest prices on bikes in the market, only from us!
Enter the code below at checkout to get 1 percent OFF on your first order
Use Code EBIKEONE
Get your bike with easy installments using Klarna!
Continue ShoppingI like your customer service the most so good at least answering questions so quickly
Just purchased the Philodo H8 for my son through thr bike to work scheme. The whole process was flawless with Pogo cycles, constant communication and up to date tracking when product was shipped. My son can't believe the quality of bike he has and as we live in the country he now has his independence to travel the 8 km to and from town with no battery issues.
Prodotto con ottimo rapporto qualità prezzo.
Spedizione e consegna un pò tardiva ma venditore serio e professionale.
Consigliato
Excellent service fast delivery
Would recommend this service
Very satisfied with my purchase